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We’re refreshing a few things

On 7th October 2020, your broadband and line rental price will increase by 1.5%. We're also changing your terms, so that annual CPI price increases will apply to your broadband and line rental price from June 2021.

More about our Pricing and Terms changes

Free £40 e-gift cardΔ
with Unlimited
Broadband with phone

£20.00▼ a month
12-month contract

Limited
time
onlyΔ
Start your order ›

Choose your call plan

Unlimited
Broadband with phone 		£20.00▼ a month
  • 12-month contract
  • Includes line rental

Included

Inclusive calls to UK landlines on weekday evenings, and all day at the weekend†

+ £6.00▼ a month

Inclusive calls to UK landlines all day, every day†

+ £11.00▼ a month

Inclusive calls to UK landlines and UK mobiles all day, every day†

+ £8.00▼ a month

Inclusive calls to UK landlines all day, every day
300 inclusive minutes to 35 international destinations†

+ £13.00▼ a month

Inclusive calls to UK landlines and UK mobiles all day, every day
300 inclusive minutes to 35 international destinations†

+ £5.00▼ a month

Inclusive calls to UK mobiles at any time
Only available with Anytime or Anytime and International†

Included

Free £40 e-gift card
Total

£20.00▼ a month

12-month contract
Includes line rental
Includes free £40 e-gift card

£28.50▼ a month from month 13

For your information

John Lewis Broadband is provided by Plusnet plc.

Changes to prices and terms - 7th October 2020

On 7th October 2020, we'll be increasing the monthly broadband and line rental price for all John Lewis Broadband customers, by reference to the CPI rate published by the Office for National Statistics in May this year. This rate is 1.5%. If you receive a discount on your broadband and/or line rental price, the increase will be applied to the discounted price. See an example calculation in our Pricing and Terms FAQs.

We'll also be changing your terms and conditions, so that annual CPI price changes will apply from June 2021. We'll increase the monthly price of your broadband and line rental by the annual percentage increase in the Consumer Price Index (CPI) published by the Office for National Statistics in April of that year. We'll do this so that the price increase takes effect in June of each year, starting from June 2021.

For more details and to see a copy of your new terms and conditions see our Pricing and Terms FAQs.

John Lewis Broadband is a trading name of John Lewis plc, but the services are provided by Plusnet and the contract for these services is between you and Plusnet plc.

▼ Prices, content and terms may change at any time during your contract. You'll be informed about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

The John Lewis e-gift Card will be delivered via email within 60 days following activation of your service.

Read more * † Δ

Δ Free £40.00 John Lewis e-gift Card when you take Unlimited Broadband and line rental from £20.00 a month for the first 12 months then from £28.50 a month - 12 month contract:

Once your broadband and home phone are activated you will receive an email. Follow the instructions in this email to receive your John Lewis e-gift Card. You must submit your claim within 30 days of receiving the email.

John Lewis e-gift Card provided by John Lewis plc. Offer limited to one per customer. Please see the John Lewis website for details. No cash alternative.

The following conditions also apply:

Once you've signed up to this price, you'll be subject to the John Lewis Broadband standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at www.johnlewisbroadband.com/terms. John Lewis Broadband is a trading name of John Lewis plc, but the services are provided by Plusnet and the contract for these services is between you and Plusnet plc.

Broadband and Fibre Broadband

To sign up to one of John Lewis Broadband's services, you will also have to sign up to John Lewis Broadband Phone, both on a 12-month contract. John Lewis Broadband Phone includes the Evening and Weekend† call plan as standard. You can choose to take one of our other call plans at an additional monthly charge.

*Broadband speed is described as 'average download speed of 10Mb' and 'average upload speed of 1Mb' as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.

*Fibre broadband speed is described as 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Fibre and 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Fibre Extra as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.

Our broadband contracts: You must sign-up to a 12-month contract for one of the broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra) and John Lewis Broadband Phone. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation for ending your service(s) early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in the Price Guide.

Phone

To sign up to the John Lewis Broadband Phone service, you will also have to sign up to one of the broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra), both on a 12-month contract. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation for ending your service(s) early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in the Price Guide.

John Lewis Broadband Phone includes the Evening and Weekend† call plan as standard. You can choose to take one of the other call plans at an additional monthly charge. If you need a new phone line installing at your property, there is a £49.99 installation charge (excluding external construction charges). Details on the available call plans are set out below:-

†Call Plans

Evening and Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Our Evening and Weekend call plan is included as standard when you take John Lewis Broadband Phone.

Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Anytime also includes a 25% discount on calls to the top 35 international destinations. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Our Anytime call plan costs £6.00 a month.

Anytime and International: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which includes calling cards), dial-up Internet access and calls longer than 60 minutes). Hang up and re-dial before 60 minutes (local) and you won't be charged. Anytime and International also provides 300 inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst in your inclusive minutes, and you won't be charged. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Our Anytime and International call plan costs £8.00 a month.

Mobile Bolt-on: Unlimited calls to UK mobile and 070 personal numbering services, hang up and re-dial before 60 minutes and you won't be charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers. A fair usage limit of 150 calls or 1000 minutes (whichever is reached first) a month applies to calls to 070 personal numbering services. If you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions. A Mobile Bolt-on costs £5.00 a month.

Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from John Lewis Broadband, plus a service charge set by the company you called. For all John Lewis Broadband Phone pricing, please see our Price Guide.

Standard Pricing

John Lewis Broadband Unlimited and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Unlimited costs £2.50 a month for the first 12 months, £11.00 a month thereafter. John Lewis Broadband Phone costs £17.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Fibre costs £10.00 a month for the first 12 months, £22.50 a month thereafter. John Lewis Broadband Phone costs £17.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre Extra and John Lewis Broadband Phone. 12-month contract.

John Lewis Broadband Fibre Extra costs £15.00 a month for the first 12 months, £27.50 a month thereafter. John Lewis Broadband Phone costs £17.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

To find out more about the John Lewis Broadband packages see the Buying Guide or for further information on pricing and charges see the Price Guide.