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John Lewis Broadband Price Guide

2 October 2018

General introduction

  1. This price guide is designed so you can quickly and easily find out about all our pricing.
  2. All prices and payments quoted in this price guide include VAT (based on the current standard Government rate) unless otherwise stated.
  3. Payment will be by Direct Debit or other agreed payment method.
  4. Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

1. Fibre Broadband and Broadband price guide

  1. All fibre broadband and broadband services are subject to a 12-month minimum term.

  2. All new John Lewis Broadband customers wishing to sign-up to one of our fibre broadband or broadband services, must also sign-up to our phone service (see Section 2 of Price Guide for details).

    Products currently available from John Lewis Broadband

    These prices apply to new customers who have:

    • Signed up after 01 October 2018; and
    • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.5.
    Broadband services Price (per month)
    Unlimited £4.50 a month for 12 months, £11.00 a month thereafter
    Fibre £13.00 a month for 12 months, £22.50 a month thereafter
    Fibre Extra £19.50 a month for 12 months, £27.50 a month thereafter
    Table 1.1

    These prices apply to new customers who have:

    • Signed up after 06 June 2018; and
    • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.5.
    Broadband services Price (per month)
    Unlimited £4.50 for 12 months, £11.00 a month thereafter
    Fibre £12.00 for 12 months, £22.50 a month thereafter
    Fibre Extra £17.00 for 12 months, £27.50 a month thereafter
    Table 1.2

    These prices apply to new customers who have:

    • Signed up after 30 October 2016; and
    • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.5.
    Broadband services Price (per month)
    Unlimited £7.00 for 12 months, £11.00 a month thereafter
    Fibre £17.00 for 12 months, £22.50 a month thereafter
    Fibre Extra £21.00 for 12 months, £27.50 a month thereafter
    Table 1.3

    These prices apply to new customers who have:

    • Signed up after 18 July 2016 and before 31 October 2016; and
    • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.5.
    Broadband services Price (per month)
    Unlimited £0.00 for the first 6 months, £11.00 thereafter
    Fibre £0.00 for the first 3 months, £22.50 thereafter
    Fibre Extra £0.00 for the first 3 months, £27.50 thereafter
    Table 1.4

    These prices apply to new customers who have:

    • Signed up before 19 July 2016; or
    • Have changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading).
    Broadband services Price (per month)
    Unlimited £11.00
    Fibre £22.50
    Fibre Extra £27.50
    Table 1.5

    John Lewis Broadband customers should refer to the Phone Price Guide below for further information on phone prices.

Other charges for your Fibre Broadband and Broadband services

  1. The following table contains a list of current pricing as referenced from the fibre broadband and broadband service terms.

    Item Cost
    Hardware
    Router

    £40.00

    Please note that as a new customer to John Lewis Broadband, your router will be included at no extra cost.
    Fibre router

    £80.00

    Please note that as a new customer to John Lewis Broadband, your router will be included at no extra cost.
    Other charges
    House moves

    £65.00 or choose to re-contract your services for 12 months

    Other charges may apply subject to survey.
    Single static IP £5.00
    Missed appointment £50.00
    Table 1.6

Fibre Broadband and Broadband early termination charges

  1. The fibre broadband and broadband services are subject to a minimum term of 12 months. Table 1.7 below sets out the monthly early termination charges that will apply for customers choosing to end their fibre broadband or broadband service within the 12 month minimum term. Any part of a month in your remaining minimum term will be charged daily on a pro rata basis. For any customers who also choose to end their phone service within the 12 month minimum term, the monthly early termination charges at Table 2.8 will also apply.

    John Lewis Broadband service Monthly early termination charge
    Unlimited £4.15
    Fibre £10.85
    Fibre Extra £12.18
    Table 1.7

2. Phone price guide

  1. We charge calls by the day and time they are made, and the time periods described in the phone services price terms are as follows:

    'Weekend' means any time on Saturday or Sunday

    'Weekday' means any time Monday to Friday

    'Evening' means before 7am or after 7pm

    'Daytime' means between 7am and 7pm

Connection charges

  1. The following connection charges apply for the phone service.

    Charge Cost
    New line provide £49.991
    Start a stopped line Free
    BT transfer Free
    Re-number £35.85
    Missed engineer appointment £50.00
    Table 2.1
    1 Subject to survey (external construction charges may apply)

Line rental & call plans

  1. The phone service includes an Evening and Weekend call plan as standard, but you can choose another call plan for an additional monthly charge. Please note you can only apply one call plan to your phone service at any one time.

    All call plans include free calls to other John Lewis Broadband Phone customer landline numbers, though you must redial after 60 minutes to avoid charges.

    Call plan charges are set out in Table 2.2 below.

    Call plan Line rental Call plan cost Mobile Bolt-on Credit threshold
    per month
    Evening and Weekend £15.50 Included Not available £55.00
    Anytime £15.50 £5.00 £5.00 £75.00
    Anytime and International £15.50 £7.00 £5.00 £75.00
    Table 2.2

Call plans and credit thresholds information

  1. The information below sets out the calls included in our call plans and provides more information on our credit thresholds:

    Evening and Weekend: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday except calls to indirect access numbers which include calling cards, dial-up Internet access and calls longer than 60 minutes. Calls must be started and finished within these times to be inclusive non-chargeable and any call that lasts more than 60 minutes will be chargeable.

    Anytime: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime except calls to indirect access numbers which include calling cards, dial-up Internet access and calls longer than 60 minutes. Hang up and re-dial before 60 minutes and you won't be charged.

    Anytime also includes a 25% discount on calls to the top 35 international destinations, as listed below.

    Anytime and International: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime except calls to indirect access numbers, which includes calling cards, dial-up Internet access and calls longer than 60 minutes. Hang up and re-dial before 60 minutes and you won't be charged.

    Anytime and International also provides 300 inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst in your inclusive minutes, and you won't be charged.

    Top 35 international destinations

    Australia, Austria, Azores/Madeira, Belgium, Bulgaria, Canada, Canary Islands, Christmas Islands, Cocos Islands, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain (ex. Canary Islands), Sweden, USA, Vatican City

    Mobile Bolt-on: means unlimited calls to UK mobile numbers. Hang up and re-dial before 60 minutes and you won't be charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers.

    A call credit threshold is placed on all accounts as a protective measure against running up significant charges you may not be aware of. Call limits cannot be changed and are based on the call plan you select (see Table 2.2). Call barring is applied up to 24 hours after you reach your credit threshold, any additional charges generated over this time will still be charged at the applicable rate. After a payment is received call barring will be lifted, usually within a couple of hours, but possibly up to 24 hours.

Call charges

  1. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.

    Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.

  2. For calls made outside any call plan, the charges set out in Table 2.3 and 2.4 below will apply. Table 2.3 sets out the standard rates for calls to UK landlines (01, 02, and 03 numbers) and Table 2.4 sets out the standard rates for calls to UK mobiles. UK rates include calls to the Channel Islands.

    Calls to UK Landlines

    Weekday Daytime Weekday Evening Weekend
    Call setup fee
    (pence per call)    		 15p 15p 15p
    Call charge
    (pence per minute)    		 10p 10p 10p
    Table 2.3

    Calls to UK Mobiles

    Weekday and Weekend Daytime Weekday and Weekend Evening
    Call setup fee
    (pence per call)    		 15p 15p
    Call charge
    (pence per minute)    		 12.5p 10p
    Table 2.4
  3. Service numbers are defined as calls to non-geographic numbers such as Premium Rate services, Directory Enquiries and calls to Internet Services. The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from John Lewis Broadband, plus a service charge set by the company you called. Details of these charges can be found in the non geographic tariff page.

  4. Calls made to international destinations, outside any inclusive allowance will be charged at the rates set out in Table 2.5 below.

    Landlines (pence per minute) Mobiles (pence per minute)
    Daytime Evening Weekend Daytime Evening Weekend
    Afghanistan 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    Albania 49.72p 49.72p 49.72p 77.72p 77.72p 77.72p
    Algeria 49.72p 49.72p 49.72p 77.72p 77.72p 77.72p
    Andorra 38.3p 38.3p 38.3p 63.84p 63.84p 63.84p
    Angola 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Anguilla 72.57p 72.57p 72.57p 100.57p 100.57p 100.57p
    Antarctica Australian 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Antigua 26.54p 26.54p 26.54p 43.23p 43.23p 43.23p
    Argentina 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Armenia 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Aruba 67.42p 67.42p 67.42p 95.42p 95.42p 95.42p
    Ascension Island 112p 112p 112p 112p 112p 112p
    Australia 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Austria 12.65p 12.65p 12.65p 43.23p 43.23p 43.23p
    Azerbaijan 59.47p 59.47p 59.47p 87.36p 87.36p 87.36p
    Azores/Madeira 25.64p 25.64p 25.64p 40.32p 40.32p 40.32p
    Bahamas 72.57p 72.57p 72.57p 72.57p 72.57p 72.57p
    Bahrain 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Bangladesh 27.44p 27.44p 27.44p 55.44p 55.44p 55.44p
    Barbados 26.54p 26.54p 26.54p 54.54p 54.54p 54.54p
    Belarus 59.47p 59.47p 59.47p 87.47p 87.47p 87.47p
    Belgium 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Belize 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Benin 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Bermuda 26.54p 26.54p 26.54p 43.23p 43.23p 43.23p
    Bhutan 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Bolivia 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Bosnia 49.72p 49.72p 49.72p 73.92p 73.92p 73.92p
    Botswana 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Brazil 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Brunei 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Bulgaria 49.72p 49.72p 49.72p 73.92p 73.92p 73.92p
    Burkina Faso 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Burundi 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Cambodia 247.74p 247.74p 247.74p 275.74p 275.74p 275.74p
    Cameroon 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Canada 12.65p 12.65p 12.65p 12.65p 12.65p 12.65p
    Canary Islands 25.64p 25.64p 25.64p 40.32p 40.32p 40.32p
    Cape Verde 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Cayman Islands 72.57p 72.57p 72.57p 100.57p 100.57p 100.57p
    Central African Republic 164.19p 164.19p 164.19p 164.19p 164.19p 164.19p
    Chad 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Chatham Islands (NZ) 14.33p 14.33p 14.33p 56.56p 56.56p 56.56p
    Chile 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    China 26.54p 26.54p 26.54p 54.54p 54.54p 54.54p
    Christmas Islands 12.76p 12.76p 12.76p 40.76p 40.76p 40.76p
    Cocos Islands 12.76p 12.76p 12.76p 40.76p 40.76p 40.76p
    Colombia 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Comoros 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    Democratic Republic of the Congo (formerly Zaire) 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    Cook Islands 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Costa Rica 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Cote D'Ivoire 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Croatia 49.72p 49.72p 49.72p 77.72p 77.72p 77.72p
    Cuba 190.4p 190.4p 190.4p 176.96p 176.96p 176.96p
    Cyprus (Republic of) 25.64p 25.64p 25.64p 53.64p 53.64p 53.64p
    Czech Republic 30.46p 30.46p 30.46p 45.36p 45.36p 45.36p
    Denmark 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Diego Garcia 218.51p 218.51p 218.51p 218.51p 218.51p 218.51p
    Djibouti 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Dominica 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Dominican Republic 72.57p 72.57p 72.57p 100.57p 100.57p 100.57p
    East Timor 247.74p 247.74p 247.74p 275.74p 275.74p 275.74p
    Ecuador 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Egypt 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    El Salvador 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Equatorial Guinea 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    Eritrea 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Estonia 59.47p 59.47p 59.47p 87.47p 87.47p 87.47p
    Ethiopia 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Falkland Islands 105.28p 105.28p 105.28p 105.28p 105.28p 105.28p
    Faroe Islands 87.36p 87.36p 87.36p 87.36p 87.36p 87.36p
    Fiji 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Finland 30.46p 30.46p 30.46p 58.46p 58.46p 58.46p
    France 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    French Guiana 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    French Polynesia 218.51p 218.51p 218.51p 246.51p 246.51p 246.51p
    Gabon 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Gambia 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Georgia 67.42p 67.42p 67.42p 95.42p 95.42p 95.42p
    Germany 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Ghana 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Gibraltar 25.64p 25.64p 25.64p 53.64p 53.64p 53.64p
    Greece 12.76p 12.76p 12.76p 40.76p 40.76p 40.76p
    Greenland 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Grenada 26.54p 26.54p 26.54p 53.98p 53.98p 53.98p
    Guadeloupe 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Guam 139.55p 139.55p 139.55p 139.55p 139.55p 139.55p
    Guatemala 86.35p 86.35p 86.35p 119.95p 119.95p 119.95p
    Guinea 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Guinea Bissau 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Guyana 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Haiti 105.84p 105.84p 105.84p 133.84p 133.84p 133.84p
    Honduras 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Hong Kong 10.52p 10.52p 10.52p 20.16p 20.16p 20.16p
    Hungary 30.46p 30.46p 30.46p 58.46p 58.46p 58.46p
    Iceland 49.72p 49.72p 49.72p 77.72p 77.72p 77.72p
    India 27.44p 27.44p 27.44p 55.44p 55.44p 55.44p
    Indonesia 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Iran 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Iraq 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Ireland (Republic of) 12.65p 12.65p 12.65p 35.72p 35.72p 35.72p
    Israel 59.47p 59.47p 59.47p 87.47p 87.47p 87.47p
    Italy 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Jamaica 26.54p 26.54p 26.54p 54.54p 54.54p 54.54p
    Japan 8.51p 8.51p 8.51p 36.51p 36.51p 36.51p
    Jordan 118.38p 118.38p 118.38p 146.38p 146.38p 146.38p
    Kazakhstan 81.2p 81.2p 81.2p 109.2p 109.2p 109.2p
    Kenya 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Kiribati 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Korea North 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Korea Republic 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Kuwait 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Kyrgyzstan 81.2p 81.2p 81.2p 109.2p 109.2p 109.2p
    Laos 164.19p 164.19p 164.19p 192.19p 192.19p 192.19p
    Latvia 59.47p 59.47p 59.47p 87.47p 87.47p 87.47p
    Lebanon 118.38p 118.38p 118.38p 146.38p 146.38p 146.38p
    Lesotho 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Liberia 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Libya 49.72p 49.72p 49.72p 73.92p 73.92p 73.92p
    Liechtenstein 33.6p 33.6p 33.6p 90.72p 90.72p 90.72p
    Lithuania 59.47p 59.47p 59.47p 87.47p 87.47p 87.47p
    Luxembourg 12.65p 12.65p 12.65p 43.23p 43.23p 43.23p
    Macao 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Macedonia 49.72p 49.72p 49.72p 73.92p 73.92p 73.92p
    Madagascar 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Malawi 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Malaysia 49.72p 49.72p 49.72p 77.72p 77.72p 77.72p
    Maldive Islands 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Mali 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Malta 30.46p 30.46p 30.46p 58.46p 58.46p 58.46p
    Marshall Islands 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Martinique 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Mauritania 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    Mauritius 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Mayotte 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Mexico 83.44p 83.44p 83.44p 83.44p 83.44p 83.44p
    Micronesia 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Moldova 67.42p 67.42p 67.42p 95.42p 95.42p 95.42p
    Monaco 35.39p 35.39p 35.39p 59.69p 59.69p 59.69p
    Mongolia 164.19p 164.19p 164.19p 192.19p 192.19p 192.19p
    Montenegro 49.72p 49.72p 49.72p 64.28p 64.28p 64.28p
    Montserrat 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Morocco 49.72p 49.72p 49.72p 73.92p 73.92p 73.92p
    Mozambique 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Myanmar 139.55p 139.55p 139.55p 167.55p 167.55p 167.55p
    Namibia 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Nauru 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Nepal 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Netherlands 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Netherlands Antilles 67.42p 67.42p 67.42p 95.42p 95.42p 95.42p
    New Caledonia 218.51p 218.51p 218.51p 246.51p 246.51p 246.51p
    New Zealand 12.65p 12.65p 12.65p 56.56p 56.56p 56.56p
    Nicaragua 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Niger 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Nigeria 81.2p 81.2p 81.2p 109.2p 109.2p 109.2p
    Niue Island 164.19p 164.19p 164.19p 164.19p 164.19p 164.19p
    Norfolk/Ross Islands 139.55p 139.55p 139.55p 139.55p 139.55p 139.55p
    Northern Marianas 114.35p 114.35p 114.35p 114.35p 114.35p 114.35p
    Norway 12.76p 12.76p 12.76p 40.76p 40.76p 40.76p
    Oman 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Pakistan 27.44p 27.44p 27.44p 42p 42p 42p
    Palau 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Panama 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Papua New Guinea 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Paraguay 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Peru 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Philippines 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Poland 30.46p 30.46p 30.46p 58.46p 58.46p 58.46p
    Portugal 12.65p 12.65p 12.65p 43.23p 43.23p 43.23p
    Puerto Rico 55.44p 55.44p 55.44p 83.44p 83.44p 83.44p
    Qatar 90.38p 90.38p 90.38p 118.38p 118.38p 118.38p
    Reunion 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Rodrigues Island 139.55p 139.55p 139.55p 133.28p 133.28p 133.28p
    Romania 59.47p 59.47p 59.47p 87.47p 87.47p 87.47p
    Russian Federation 59.47p 59.47p 59.47p 87.36p 87.36p 87.36p
    Rwanda 105.28p 105.28p 105.28p 105.28p 105.28p 105.28p
    Samoa (US) 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Samoa (West) 218.51p 218.51p 218.51p 246.51p 246.51p 246.51p
    San Marino 54.88p 54.88p 54.88p 49.72p 49.72p 49.72p
    Sao Tome & Principe 166.99p 166.99p 166.99p 194.99p 194.99p 194.99p
    Saudi Arabia 67.42p 67.42p 67.42p 95.42p 95.42p 95.42p
    Senegal 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Serbia 49.72p 49.72p 49.72p 64.28p 64.28p 64.28p
    Seychelles 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Sierra Leone 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Singapore 19.37p 19.37p 19.37p 31.92p 31.92p 31.92p
    Slovak Republic 30.46p 30.46p 30.46p 45.36p 45.36p 45.36p
    Slovenia 49.72p 49.72p 49.72p 77.72p 77.72p 77.72p
    Solomon Islands 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Somalia 166.99p 166.99p 166.99p 194.99p 194.99p 194.99p
    South Africa 58.35p 58.35p 58.35p 86.35p 86.35p 86.35p
    Spain 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Sri Lanka 92.62p 92.62p 92.62p 120.62p 120.62p 120.62p
    St Helena 164.19p 164.19p 164.19p 164.19p 164.19p 164.19p
    St Kitts & Nevis 72.57p 72.57p 72.57p 100.57p 100.57p 100.57p
    St Lucia 26.54p 26.54p 26.54p 53.98p 53.98p 53.98p
    St Pierre & Miquelon 72.57p 72.57p 72.57p 72.57p 72.57p 72.57p
    St Vincent 72.57p 72.57p 72.57p 100.57p 100.57p 100.57p
    Sudan 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Surinam 133.28p 133.28p 133.28p 161.28p 161.28p 161.28p
    Swaziland 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Sweden 12.65p 12.65p 12.65p 43.23p 43.23p 43.23p
    Switzerland 12.76p 12.76p 12.76p 40.76p 40.76p 40.76p
    Syria 118.38p 118.38p 118.38p 146.38p 146.38p 146.38p
    Taiwan 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Tajikistan 105.28p 105.28p 105.28p 133.28p 133.28p 133.28p
    Tanzania 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Thailand 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Togolese Republic 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Tokelau 218.51p 218.51p 218.51p 218.51p 218.51p 218.51p
    Tonga 164.19p 164.19p 164.19p 192.19p 192.19p 192.19p
    Trinidad & Tobago 26.54p 26.54p 26.54p 53.98p 53.98p 53.98p
    Tunisia 49.72p 49.72p 49.72p 73.92p 73.92p 73.92p
    Turkey (and Northern Cyprus) 25.64p 25.64p 25.64p 53.64p 53.64p 53.64p
    Turkmenistan 96.09p 96.09p 96.09p 124.09p 124.09p 124.09p
    Turks & Caicos 83.44p 83.44p 83.44p 111.44p 111.44p 111.44p
    Tuvalu 166.99p 166.99p 166.99p 166.99p 166.99p 166.99p
    Uganda 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Ukraine 59.47p 59.47p 59.47p 87.36p 87.36p 87.36p
    United Arab Emirates 67.42p 67.42p 67.42p 95.42p 95.42p 95.42p
    USA 12.65p 12.65p 12.65p 12.65p 12.65p 12.65p
    Uruguay 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Uzbekistan 81.2p 81.2p 81.2p 109.2p 109.2p 109.2p
    Vanuatu 166.99p 166.99p 166.99p 194.99p 194.99p 194.99p
    Vatican City 12.65p 12.65p 12.65p 40.76p 40.76p 40.76p
    Venezuela 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Vietnam 164.19p 164.19p 164.19p 192.19p 192.19p 192.19p
    Virgin Islands (UK) 112.56p 112.56p 112.56p 100.57p 100.57p 100.57p
    Virgin Islands (US) 72.57p 72.57p 72.57p 72.57p 72.57p 72.57p
    Wallis and Futuna Islands 212.24p 212.24p 212.24p 212.24p 212.24p 212.24p
    Yemen 114.35p 114.35p 114.35p 142.35p 142.35p 142.35p
    Zambia 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Zimbabwe 86.35p 86.35p 86.35p 114.35p 114.35p 114.35p
    Table 2.5

Calling features

  1. The phone service offers a selection of calling features that you may find useful. Buying calling features depends on availability, and a minimum term does not apply. These are charged as set out in Table 2.6

    Call feature Monthly cost Single use cost when not subscribed Available to bundle?
    1471 Included No
    1471 Call Return N/A 10p per use (plus the cost of the call if chargeable) No
    1571 (Voicemail) Included No
    Caller Display Included (requires activation) No
    Voicemail Extra £3.00 No
    Call Divert £3.00 Yes
    Reminder Call £3.00 15p per use Yes
    Call Waiting £3.00 Yes
    Ring Back £3.00 10p per use Yes
    Anonymous Call £4.00 No
    Call Barring (Premium rate) £3.00 Yes
    Call Barring (Premium Rate and International) £3.00 Yes
    Table 2.6

  2. If you take more than one call feature, then the following bundle pricing will apply

    Number of features Bundle price
    1 £3.00
    2 or more £6.00
    Table 2.7

Phone early termination charges

  1. The phone service is subject to a minimum term of 12 months. Table 2.8 below sets out the monthly early termination charges that will apply to the phone service for customers choosing to end their service within the 12 month minimum term. Any part of a month in your remaining minimum term will be charged daily on a pro rata basis. For any customers who also choose to end their fibre broadband or broadband service within the 12 month minimum term, the monthly early termination charges at Table 1.7 will also apply.

    John Lewis Broadband Service Monthly early termination charge
    John Lewis Broadband Phone £5.45
    Table 2.8

3. Other charges

  1. We may suspend your service if you do not pay your bill or where unapproved attachments have been made to your line. We will charge you £5.76 to apply/or lift any of these restrictions.
  2. If you fail to make a payment, we will apply a £7.50 administration fee to your account to cover the costs of recovery.
  3. Should your Direct Debit fail then a £10.00 administration fee will be applied to your account to recover these costs.
  4. Where a general engineer visit is requested, including re-wiring and conversions this will be charged at £100.00 per call out plus £65.00 per hour (or part hour) thereafter.

For your information

John Lewis Broadband is provided by Plusnet plc.

▼ Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

Read more * †

Broadband and Fibre Broadband

To sign up to one of our broadband services, you will also have to sign up to John Lewis Broadband Phone, both on a 12-month contract. John Lewis Broadband Phone includes our Evening and Weekend† call plan as standard. You can choose to take one of our other call plans at an additional monthly charge.

*Broadband speed is described as 'average download speed of 10Mb' and 'average upload speed of 1Mb' as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.

*Fibre broadband speed is described as 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Fibre and 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Fibre Extra as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.

Our broadband contracts: You must sign-up to a 12-month contract for one of our broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra) and John Lewis Broadband Phone. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation to us for ending your service(s) early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price Guide.

A broadband cease charge, as set out in our Price Guide, is payable if you choose to end your agreement for your broadband service and the service is ceased or you are switching your service to another provider on a different network.

Phone

To sign up to the John Lewis Broadband Phone service, you will also have to sign up to one of our broadband services (John Lewis Broadband Unlimited, Fibre or Fibre Extra), both on a 12-month contract. If you choose to end either or both services within the minimum period, you will have to pay an early termination charge by way of compensation to us for ending your service(s) early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price Guide.

John Lewis Broadband Phone includes our Evening and Weekend† call plan as standard. You can choose to take one of our other call plans at an additional monthly charge. If you need a new phone line installing at your property, there is a £49.99 installation charge (excluding external construction charges). Details on our call plans are set out below:-

†Call Plans

Evening and Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable. Our Evening and Weekend call plan is included as standard when you take John Lewis Broadband Phone.

Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Anytime also includes a 25% discount on calls to the top 35 international destinations. Our Anytime call plan costs £5.00 a month.

Anytime and International: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which includes calling cards), dial-up Internet access and calls longer than 60 minutes). Hang up and re-dial before 60 minutes (local) and you won't be charged. Anytime and International also provides 300 inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst in your inclusive minutes, and you won't be charged. Our Anytime and International call plan costs £7.00 a month.

Mobile Bolt-on: Unlimited calls to UK mobile numbers, hang up and re-dial before 60 minutes and you won't be charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers. Our Mobile Bolt-on costs £5.00 a month.

Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from John Lewis Broadband, plus a service charge set by the company you called. For all John Lewis Broadband Phone pricing, please see our Price Guide.

Standard Pricing

John Lewis Broadband Unlimited and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Unlimited costs £4.50 a month for the first 12 months, £11.00 a month thereafter. John Lewis Broadband Phone costs £15.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre and John Lewis Broadband Phone. 12-month contract

John Lewis Broadband Fibre costs £13.00 a month for the first 12 months, £22.50 a month thereafter. John Lewis Broadband Phone costs £15.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

John Lewis Broadband Fibre Extra and John Lewis Broadband Phone. 12-month contract.

John Lewis Broadband Fibre Extra costs £19.50 a month for the first 12 months, £27.50 a month thereafter. John Lewis Broadband Phone costs £15.50 a month (including Evening and Weekend† calls). Additional call plans are available for an additional monthly charge. See Price Guide for details.

To find out more about our packages see the Buying Guide or for further information on pricing and charges see our Price Guide.