John Lewis Broadband Price Guide

This Price Guide applies to any customers signing up to a John Lewis Broadband contract on or after 7th October 2020. For all other customers, please see our CPI Price Guide.

07 October 2020

General introduction

1. John Lewis Broadband is a trading name of John Lewis plc, but the services are provided by Plusnet plc and the contract for these services is between you and Plusnet.
2. In the rest of this Price Guide, "we", "our" and "Plusnet" means Plusnet Plc.
3. This price guide is designed so you can quickly and easily find out about all our pricing.
4. All prices and payments quoted in this price guide include VAT (based on the current standard Government rate) unless otherwise stated.
5. Payment will be by Direct Debit or other agreed payment method.
6. From 2021, a percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st June 2021, and then on or after 1st March each year from March 2022. The price increase on or after 1st June 2021, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year plus ii) 3.9%. The price increase on or after 1st March each year from March 2022, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%. This means the below prices will be increased:-
   1. Broadband
   2. Line Rental
   3. UK call plans
   4. International call plans
   5. UK call rates
   6. International call rates (except where the EU regulatory price cap applies)
   7. Call set up fees
   8. Early termination charges
   We may make other changes to the price of your broadband, line rental, call plans and/or call charges. Other prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees. See Section 4, 'Price Changes' below for more details.

1. Fibre Broadband and Broadband price guide

1. All fibre broadband and broadband services are subject to a 12-month minimum term.

2. All new John Lewis Broadband customers wishing to sign-up to one of our fibre broadband or broadband services, must also sign-up to our phone service (see Section 2 of Price Guide for details).

   Products currently available from John Lewis Broadband

   These prices apply to new customers who have:

   • Signed up on or after 07 October 2020; and
   • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.7.
   Table 1.1

   Broadband services	Price (per month)
   Unlimited	£2.24 a month for 12 months, £11.17 a month thereafter
   Fibre	£9.74 a month for 12 months, £22.84 a month thereafter
   Fibre Extra	£14.74 a month for 12 months, £27.91 a month thereafter
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   These prices apply to new customers who have:

   • Signed up on or after 03 December 2019; and
   • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.7.
   Table 1.2

   Broadband services	Price (per month)
   Unlimited	£2.24 a month for 12 months, £11.17 a month thereafter
   Fibre	£9.74 a month for 12 months, £22.84 a month thereafter
   Fibre Extra	£14.74 a month for 12 months, £27.91 a month thereafter
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   These prices apply to new customers who have:

   • Signed up after 01 October 2018; and
   • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.7.
   Table 1.3

   Broadband services	Price (per month)
   Unlimited	£4.50 a month for 12 months, £11.17 a month thereafter
   Fibre	£13.00 a month for 12 months, £22.84 a month thereafter
   Fibre Extra	£19.50 a month for 12 months, £27.91 a month thereafter
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   These prices apply to new customers who have:

   • Signed up after 06 June 2018; and
   • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.7.
   Table 1.4

   Broadband services	Price (per month)
   Unlimited	£4.50 a month for 12 months, £11.17 a month thereafter
   Fibre	£12.00 a month for 12 months, £22.84 a month thereafter
   Fibre Extra	£17.00 a month for 12 months, £27.91 a month thereafter
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   These prices apply to new customers who have:

   • Signed up after 30 October 2016; and
   • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.7.
   Table 1.5

   Broadband services	Price (per month)
   Unlimited	£7.00 a month for 12 months, £11.17 a month thereafter
   Fibre	£17.00 a month for 12 months, £22.84 a month thereafter
   Fibre Extra	£21.00 a month for 12 months, £27.91 a month thereafter
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   These prices apply to new customers who have:

   • Signed up after 18 July 2016 and before 31 October 2016; and
   • Have not changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading). If you have changed your product, see Table 1.7.
   Table 1.6

   Broadband services	Price (per month)
   Unlimited	£0.00 a month for 3 months, £11.17 a month thereafter
   Fibre	£0.00 a month for 3 months, £22.84 a month thereafter
   Fibre Extra	£0.00 a month for 3 months, £27.91 a month thereafter
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   These prices apply to new customers who have:

   • Signed up before 19 July 2016; or
   • Have changed their broadband or fibre broadband product (where changing a product includes re-contracting or upgrading).
   Table 1.7

   Broadband services	Price (per month)
   Unlimited	£11.17 a month
   Fibre	£22.84 a month
   Fibre Extra	£27.91 a month
   Price changes apply. See Section 4 ’Price Changes’ below for details.

   John Lewis Broadband customers should refer to the Phone Price Guide below for further information on phone prices.

Other charges for your Fibre Broadband and Broadband services

3. The following table contains a list of current pricing as referenced from the fibre broadband and broadband service terms.

   Table 1.8

   Item	Cost
   Hardware
   Router	£40.00 Please note that as a new customer to John Lewis Broadband, your router will be included at no extra cost.
   Fibre router	£80.00 Please note that as a new customer to John Lewis Broadband, your router will be included at no extra cost.
   Other charges
   House moves	£65.00 or choose to re-contract your services for 12 months Other charges may apply subject to survey.
   Single static IP	£5.00
   Missed appointment	£50.00

Fibre Broadband and Broadband early termination charges

4. The fibre broadband and broadband services are subject to a minimum term of 12 months.

   Table 1.9 below sets out the monthly early termination charges that will apply for customers who signed up to a broadband contract before 10th December 2019 where their fibre broadband or broadband service is cancelled within the 12 month minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis. For any phone service cancelled within the 12 month minimum term, the monthly early termination charges at Table 2.8 will also apply.

   Table 1.9

   John Lewis Broadband service	Monthly early termination charge
   Unlimited	£4.21
   Fibre	£11.01
   Fibre Extra	£12.36

   For any customer who signed up to a broadband contract after 9th December 2019, early termination charges are calculated as follows:-

   • monthly charge (factoring in any monthly discount to which the customer is entitled);
   • deduct VAT at the applicable rate;
   • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
   • deduct 1% for early receipt of payment;
   • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

   Price changes apply to the early termination charges set out above. See Section 4 'Price Changes' below for details.

   For further information please see Early Termination Charges

2. Phone price guide

1. We charge calls by the day and time they are made, and the time periods described in the phone services price terms are as follows:

   'Weekend' means any time on Saturday or Sunday

   'Weekday' means any time Monday to Friday

   'Evening' means before 7am or after 7pm

   'Daytime' means between 7am and 7pm

Connection charges

2. The following connection charges apply for the phone service.

   Table 2.1

   Charge	Cost
   New line provide	£49.991
   Start a stopped line	Free
   BT transfer	Free
   Re-number	£35.85
   Missed engineer appointment	£50.00
   1 Subject to survey (external construction charges may apply)

Line rental & call plans

3. The phone service includes an Evening and Weekend call plan as standard, but you can choose another call plan for an additional monthly charge. Please note you can only apply one call plan to your phone service at any one time.

   All call plans include free calls to other John Lewis Broadband Phone customer landline numbers, though you must redial after 60 minutes to avoid charges.

   Call plan charges are set out in Table 2.2 below.

   Table 2.2

   Call plan	Line rental	Call plan cost	Mobile Bolt-on	Credit threshold
   per month
   Evening and Weekend	£17.76	Included	Not available	£55.00
   Anytime	£17.76	£6.00	£5.00	£75.00
   Anytime and International	£17.76	£8.00	£5.00	£75.00
   Price changes apply to the line rental and call plan prices set out above. See Section 4 ’Price Changes’ below for details.

Call plans and credit thresholds information

4. The information below sets out the calls included in our call plans and provides more information on our credit thresholds:

   Evening and Weekend: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday except calls to indirect access numbers which include calling cards, dial-up Internet access and calls longer than 60 minutes. Calls must be started and finished within these times to be inclusive non-chargeable and any call that lasts more than 60 minutes will be chargeable. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

   Anytime: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime except calls to indirect access numbers which include calling cards, dial-up Internet access and calls longer than 60 minutes. Hang up and re-dial before 60 minutes and you won't be charged. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

   Anytime also includes a 25% discount on calls to the top 35 international destinations, as listed below.

   Anytime and International: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime except calls to indirect access numbers, which includes calling cards, dial-up Internet access and calls longer than 60 minutes. Hang up and re-dial before 60 minutes and you won't be charged. A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

   Anytime and International also provides 300 inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst in your inclusive minutes, and you won't be charged.

   Top 35 international destinations

   Australia, Austria, Azores/Madeira, Belgium, Bulgaria, Canada, Canary Islands, Christmas Islands, Cocos Islands, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain (ex. Canary Islands), Sweden, USA, Vatican City

   Mobile Bolt-on: means unlimited calls to UK mobile numbers and 070 personal numbering services. Hang up and re-dial before 60 minutes and you won't be charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers. A fair usage limit of 150 calls or 1000 minutes (whichever is reached first) a month applies to calls to 070 personal numbering services. If you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions.

   A call credit threshold is placed on all accounts as a protective measure against running up significant charges you may not be aware of. Call limits cannot be changed and are based on the call plan you select (see Table 2.2). Call barring is applied up to 24 hours after you reach your credit threshold, any additional charges generated over this time will still be charged at the applicable rate. After a payment is received call barring will be lifted, usually within a couple of hours, but possibly up to 24 hours.

Call charges

5. Price changes apply to UK call rates, international call rates (except where the EU regulatory price cap applies) and call set up fees. See Section 4 'Price Changes' below for details.

6. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.

   Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.

7. For calls made outside any call plan, the charges set out in Table 2.3 and 2.4 below will apply. Table 2.3 sets out the standard rates for calls to UK landlines (01, 02, and 03 numbers) and Table 2.4 sets out the standard rates for calls to UK mobiles. UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland.

   Calls to UK Landlines

   Table 2.3

   	Weekday Daytime	Weekday Evening	Weekend
   Call setup fee (pence per call)	23p	23p	23p
   Call charge (pence per minute)	14p	14p	14p

   Calls to UK Mobiles

   Table 2.4

   	Weekday and Weekend Daytime	Weekday and Weekend Evening
   Call setup fee (pence per call)	23p	23p
   Call charge (pence per minute)	16.5p	16.5p

8. Service numbers are defined as calls to non-geographic numbers such as Premium Rate services, Directory Enquiries and calls to Internet Services. The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from John Lewis Broadband, plus a service charge set by the company you called. Details of these charges can be found in the non geographic tariff page.

9. Calls made to international destinations, outside any inclusive allowance will be charged at the rates set out in Table 2.5 below.

   Table 2.5

   	Setup fee for Landline and Mobile	Landlines (pence per minute)			Mobiles (pence per minute)
   		Daytime	Evening	Weekend	Daytime	Evening	Weekend
   Afghanistan	23p	139.55p	139.55p	139.55p	167.55p	167.55p	167.55p
   Albania	23p	49.72p	49.72p	49.72p	77.72p	77.72p	77.72p
   Algeria	23p	49.72p	49.72p	49.72p	77.72p	77.72p	77.72p
   Andorra	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Angola	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Anguilla	23p	72.57p	72.57p	72.57p	100.57p	100.57p	100.57p
   Antarctica Australian	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Antigua	23p	26.54p	26.54p	26.54p	43.23p	43.23p	43.23p
   Argentina	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Armenia	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   Aruba	23p	67.42p	67.42p	67.42p	95.42p	95.42p	95.42p
   Ascension Island	23p	112p	112p	112p	112p	112p	112p
   Australia	23p	12.65p	12.65p	12.65p	40.76p	40.76p	40.76p
   Austria	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Azerbaijan	23p	59.47p	59.47p	59.47p	87.36p	87.36p	87.36p
   Azores	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Bahamas	23p	72.57p	72.57p	72.57p	72.57p	72.57p	72.57p
   Bahrain	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   Bangladesh	23p	27.44p	27.44p	27.44p	55.44p	55.44p	55.44p
   Barbados	23p	26.54p	26.54p	26.54p	54.54p	54.54p	54.54p
   Belarus	23p	59.47p	59.47p	59.47p	87.47p	87.47p	87.47p
   Belgium	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Belize	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   Benin	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Bermuda	23p	26.54p	26.54p	26.54p	43.23p	43.23p	43.23p
   Bhutan	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Bolivia	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Bosnia	23p	49.72p	49.72p	49.72p	73.92p	73.92p	73.92p
   Botswana	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Brazil	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Brunei	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Bulgaria	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Burkina Faso	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Burundi	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Cambodia	23p	247.74p	247.74p	247.74p	275.74p	275.74p	275.74p
   Cameroon	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Canada	23p	12.65p	12.65p	12.65p	12.65p	12.65p	12.65p
   Canary Islands	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Cape Verde	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Cayman Islands	23p	72.57p	72.57p	72.57p	100.57p	100.57p	100.57p
   Central African Republic	23p	164.19p	164.19p	164.19p	164.19p	164.19p	164.19p
   Chad	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Chatham Islands (NZ)	23p	14.33p	14.33p	14.33p	56.56p	56.56p	56.56p
   Chile	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   China	23p	26.54p	26.54p	26.54p	54.54p	54.54p	54.54p
   Christmas Islands	23p	12.76p	12.76p	12.76p	40.76p	40.76p	40.76p
   Cocos Islands	23p	12.76p	12.76p	12.76p	40.76p	40.76p	40.76p
   Colombia	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Comoros	23p	139.55p	139.55p	139.55p	167.55p	167.55p	167.55p
   Democratic Republic of the Congo (formerly Zaire)	23p	139.55p	139.55p	139.55p	167.55p	167.55p	167.55p
   Cook Islands	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Costa Rica	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Cote D'Ivoire	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Croatia	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Cuba	23p	190.4p	190.4p	190.4p	176.96p	176.96p	176.96p
   Cyprus (Republic of)	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Czech Republic	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Denmark	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Diego Garcia	23p	218.51p	218.51p	218.51p	218.51p	218.51p	218.51p
   Djibouti	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Dominica	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Dominican Republic	23p	72.57p	72.57p	72.57p	100.57p	100.57p	100.57p
   East Timor	23p	247.74p	247.74p	247.74p	275.74p	275.74p	275.74p
   Ecuador	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Egypt	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   El Salvador	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Equatorial Guinea	23p	139.55p	139.55p	139.55p	167.55p	167.55p	167.55p
   Eritrea	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Estonia	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Ethiopia	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Falkland Islands	23p	105.28p	105.28p	105.28p	105.28p	105.28p	105.28p
   Faroe Islands	23p	87.36p	87.36p	87.36p	87.36p	87.36p	87.36p
   Fiji	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Finland	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   France	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   French Guiana	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   French Polynesia	23p	218.51p	218.51p	218.51p	246.51p	246.51p	246.51p
   Gabon	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Gambia	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Georgia	23p	67.42p	67.42p	67.42p	95.42p	95.42p	95.42p
   Germany	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Ghana	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Gibraltar	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Greece	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Greenland	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Grenada	23p	26.54p	26.54p	26.54p	53.98p	53.98p	53.98p
   Guadeloupe	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Guam	23p	139.55p	139.55p	139.55p	139.55p	139.55p	139.55p
   Guatemala	23p	86.35p	86.35p	86.35p	119.95p	119.95p	119.95p
   Guinea	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Guinea Bissau	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Guyana	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Haiti	23p	105.84p	105.84p	105.84p	133.84p	133.84p	133.84p
   Honduras	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Hong Kong	23p	10.52p	10.52p	10.52p	20.16p	20.16p	20.16p
   Hungary	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Iceland	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   India	23p	27.44p	27.44p	27.44p	55.44p	55.44p	55.44p
   Indonesia	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Iran	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Iraq	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Ireland (Republic of)	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Israel	23p	59.47p	59.47p	59.47p	87.47p	87.47p	87.47p
   Italy	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Jamaica	23p	26.54p	26.54p	26.54p	54.54p	54.54p	54.54p
   Japan	23p	8.51p	8.51p	8.51p	36.51p	36.51p	36.51p
   Jordan	23p	118.38p	118.38p	118.38p	146.38p	146.38p	146.38p
   Kazakhstan	23p	81.2p	81.2p	81.2p	109.2p	109.2p	109.2p
   Kenya	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Kiribati	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Korea North	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Korea Republic	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Kuwait	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   Kyrgyzstan	23p	81.2p	81.2p	81.2p	109.2p	109.2p	109.2p
   Laos	23p	164.19p	164.19p	164.19p	192.19p	192.19p	192.19p
   Latvia	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Lebanon	23p	118.38p	118.38p	118.38p	146.38p	146.38p	146.38p
   Lesotho	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Liberia	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Libya	23p	49.72p	49.72p	49.72p	73.92p	73.92p	73.92p
   Liechtenstein	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Lithuania	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Luxembourg	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Macao	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Macedonia	23p	49.72p	49.72p	49.72p	73.92p	73.92p	73.92p
   Madagascar	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Madeira	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Malawi	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Malaysia	23p	49.72p	49.72p	49.72p	77.72p	77.72p	77.72p
   Maldive Islands	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Mali	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Malta	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Marshall Islands	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Martinique	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Mauritania	23p	139.55p	139.55p	139.55p	167.55p	167.55p	167.55p
   Mauritius	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Mayotte	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Mexico	23p	83.44p	83.44p	83.44p	83.44p	83.44p	83.44p
   Micronesia	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Moldova	23p	67.42p	67.42p	67.42p	95.42p	95.42p	95.42p
   Monaco	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Mongolia	23p	164.19p	164.19p	164.19p	192.19p	192.19p	192.19p
   Montenegro	23p	49.72p	49.72p	49.72p	64.28p	64.28p	64.28p
   Montserrat	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Morocco	23p	49.72p	49.72p	49.72p	73.92p	73.92p	73.92p
   Mozambique	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Myanmar	23p	139.55p	139.55p	139.55p	167.55p	167.55p	167.55p
   Namibia	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Nauru	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Nepal	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Netherlands	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Netherlands Antilles	23p	67.42p	67.42p	67.42p	95.42p	95.42p	95.42p
   New Caledonia	23p	218.51p	218.51p	218.51p	246.51p	246.51p	246.51p
   New Zealand	23p	12.65p	12.65p	12.65p	56.56p	56.56p	56.56p
   Nicaragua	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Niger	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Nigeria	23p	81.2p	81.2p	81.2p	109.2p	109.2p	109.2p
   Niue Island	23p	164.19p	164.19p	164.19p	164.19p	164.19p	164.19p
   Norfolk/Ross Islands	23p	139.55p	139.55p	139.55p	139.55p	139.55p	139.55p
   Northern Marianas	23p	114.35p	114.35p	114.35p	114.35p	114.35p	114.35p
   Norway	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Oman	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   Pakistan	23p	27.44p	27.44p	27.44p	42p	42p	42p
   Palau	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Panama	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Papua New Guinea	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Paraguay	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Peru	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Philippines	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Poland	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Portugal	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Puerto Rico	23p	55.44p	55.44p	55.44p	83.44p	83.44p	83.44p
   Qatar	23p	90.38p	90.38p	90.38p	118.38p	118.38p	118.38p
   Reunion	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Rodrigues Island	23p	139.55p	139.55p	139.55p	133.28p	133.28p	133.28p
   Romania	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Russian Federation	23p	59.47p	59.47p	59.47p	87.36p	87.36p	87.36p
   Rwanda	23p	105.28p	105.28p	105.28p	105.28p	105.28p	105.28p
   Samoa (US)	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Samoa (West)	23p	218.51p	218.51p	218.51p	246.51p	246.51p	246.51p
   San Marino	23p	54.88p	54.88p	54.88p	49.72p	49.72p	49.72p
   Sao Tome & Principe	23p	166.99p	166.99p	166.99p	194.99p	194.99p	194.99p
   Saudi Arabia	23p	67.42p	67.42p	67.42p	95.42p	95.42p	95.42p
   Senegal	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Serbia	23p	49.72p	49.72p	49.72p	64.28p	64.28p	64.28p
   Seychelles	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Sierra Leone	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Singapore	23p	19.37p	19.37p	19.37p	31.92p	31.92p	31.92p
   Slovak Republic	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Slovenia	0p	18.9p	18.9p	18.9p	18.9p	18.9p	18.9p
   Solomon Islands	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Somalia	23p	166.99p	166.99p	166.99p	194.99p	194.99p	194.99p
   South Africa	23p	58.35p	58.35p	58.35p	86.35p	86.35p	86.35p
   Spain	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Sri Lanka	23p	92.62p	92.62p	92.62p	120.62p	120.62p	120.62p
   St Helena	23p	164.19p	164.19p	164.19p	164.19p	164.19p	164.19p
   St Kitts & Nevis	23p	72.57p	72.57p	72.57p	100.57p	100.57p	100.57p
   St Lucia	23p	26.54p	26.54p	26.54p	53.98p	53.98p	53.98p
   St Pierre & Miquelon	23p	72.57p	72.57p	72.57p	72.57p	72.57p	72.57p
   St Vincent	23p	72.57p	72.57p	72.57p	100.57p	100.57p	100.57p
   Sudan	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Surinam	23p	133.28p	133.28p	133.28p	161.28p	161.28p	161.28p
   Swaziland	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Sweden	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Switzerland	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Syria	23p	118.38p	118.38p	118.38p	146.38p	146.38p	146.38p
   Taiwan	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Tajikistan	23p	105.28p	105.28p	105.28p	133.28p	133.28p	133.28p
   Tanzania	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Thailand	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Togolese Republic	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Tokelau	23p	218.51p	218.51p	218.51p	218.51p	218.51p	218.51p
   Tonga	23p	164.19p	164.19p	164.19p	192.19p	192.19p	192.19p
   Trinidad & Tobago	23p	26.54p	26.54p	26.54p	53.98p	53.98p	53.98p
   Tunisia	23p	49.72p	49.72p	49.72p	73.92p	73.92p	73.92p
   Turkey (and Northern Cyprus)	23p	25.64p	25.64p	25.64p	53.64p	53.64p	53.64p
   Turkmenistan	23p	96.09p	96.09p	96.09p	124.09p	124.09p	124.09p
   Turks & Caicos	23p	83.44p	83.44p	83.44p	111.44p	111.44p	111.44p
   Tuvalu	23p	166.99p	166.99p	166.99p	166.99p	166.99p	166.99p
   Uganda	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Ukraine	23p	59.47p	59.47p	59.47p	87.36p	87.36p	87.36p
   United Arab Emirates	23p	67.42p	67.42p	67.42p	95.42p	95.42p	95.42p
   USA	23p	12.65p	12.65p	12.65p	12.65p	12.65p	12.65p
   Uruguay	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Uzbekistan	23p	81.2p	81.2p	81.2p	109.2p	109.2p	109.2p
   Vanuatu	23p	166.99p	166.99p	166.99p	194.99p	194.99p	194.99p
   Vatican City	0p	12.65p	12.65p	12.65p	18.9p	18.9p	18.9p
   Venezuela	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Vietnam	23p	164.19p	164.19p	164.19p	192.19p	192.19p	192.19p
   Virgin Islands (UK)	23p	112.56p	112.56p	112.56p	100.57p	100.57p	100.57p
   Virgin Islands (US)	23p	72.57p	72.57p	72.57p	72.57p	72.57p	72.57p
   Wallis and Futuna Islands	23p	212.24p	212.24p	212.24p	212.24p	212.24p	212.24p
   Yemen	23p	114.35p	114.35p	114.35p	142.35p	142.35p	142.35p
   Zambia	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p
   Zimbabwe	23p	86.35p	86.35p	86.35p	114.35p	114.35p	114.35p

Phone early termination charges

12. The phone service is subject to a minimum term of 12 months.

    Table 2.8 below sets out the monthly early termination charges that will apply to the phone service for customers who signed up to their phone contract before 10th December 2019 where their service is cancelled within the 12 month minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis. For any fibre broadband or broadband service cancelled within the 12 month minimum term, the monthly early termination charges at Table 1.9 will also apply.

    Table 2.8

    John Lewis Broadband Service	Monthly early termination charge
    John Lewis Broadband Phone	£5.53

    For any customer who signed up to a phone contract after 9th December 2019, early termination charges are calculated as follows:-

    • monthly charge (factoring in any monthly discount to which the customer is entitled);
    • deduct VAT at the applicable rate;
    • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
    • deduct 1% for early receipt of payment;
    • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

    Price changes apply to the early termination charges set out above. See Section 4 'Price Changes' below for details.

    For further information please see Early Termination Charges

3. Other charges

1. We may suspend your service if you do not pay your bill or where unapproved attachments have been made to your line. We will charge you £5.76 to apply/or lift any of these restrictions.
2. If you fail to make a payment, we will apply a £7.50 administration fee to your account to cover the costs of recovery.
3. Should your Direct Debit fail then a £10.00 administration fee will be applied to your account to recover these costs.
4. Where a general engineer visit is requested, including re-wiring and conversions this will be charged at £100.00 per call out plus £65.00 per hour (or part hour) thereafter.

4. Price Changes

From 2021, a percentage price increase will be applied to the price of broadband, line rental, call plans, call charges and broadband and line rental early termination charges. This price increase will be applied on or after 1st June 2021 and then on or after 1st March each year from March 2022, and will be calculated as set out below:-

• the price increase on or after 1st June 2021 will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%; and
• the price increase on or after 1st March each year from March 2022 will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%.

If you receive a discount on your price, the percentage price increase will be applied to the discounted price.

Where you purchase more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately.

There's more information available in our CPI Plus 3.9% Guide.

We might also change our other charges, or make other changes to the price of your broadband, line rental, call plans and/or call charges. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.