John Lewis Broadband is provided by Plusnet plc.
Prices, content and terms may change at any time during your contract. We'll tell you
about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
Broadband and Fibre Broadband
To sign up to one of our broadband services, you will also have to sign up to John Lewis Broadband Phone, both on a 12-month
contract. John Lewis Broadband Phone includes our Evening and Weekend call plan as
standard. You can choose to take one of our other call plans at an additional monthly charge.
Broadband speed is described as 'average download speed of 10Mb' and 'average upload speed of 1Mb' as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.
Fibre broadband speed is described as 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Fibre and 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Fibre Extra as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location at www.johnlewisbroadband.com.
Our broadband contracts: You must sign-up to a 12-month contract for one of our broadband services (John Lewis
Broadband Unlimited, Fibre or Fibre Extra) and John Lewis Broadband Phone. If you choose to end either or both services within
the minimum period, you will have to pay an early termination charge by way of compensation to us for ending your service(s)
early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early
termination charge, as set out in the Price Guide.
A broadband cease charge, as set out in our Price Guide, is payable if you choose to end
your agreement for your broadband service and the service is ceased or you are switching your service to another provider on a
different network.
Phone
To sign up to the John Lewis Broadband Phone service, you will also have to sign up to one of our broadband services (John Lewis
Broadband Unlimited, Fibre or Fibre Extra), both on a 12-month contract. If you choose to end either or both services within the
minimum period, you will have to pay an early termination charge by way of compensation to us for ending your service(s) early.
This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination
charge, as set out in the Price Guide.
John Lewis Broadband Phone includes our Evening and Weekend call plan as standard.
You can choose to take one of our other call plans at an additional monthly charge. If you need a new phone line installing at
your property, there is a £49.99 installation charge (excluding
external construction charges). Details on our call plans are set out below:-
Call Plans
Evening and Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made
Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards),
dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive
(non-chargeable) and any call that lasts more than 60 minutes will be chargeable. Our Evening and Weekend call plan is included
as standard when you take John Lewis Broadband Phone.
Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to
indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Anytime also
includes a 25% discount on calls to the top 35 international destinations. Our Anytime call plan
costs £5.00 a month.
Anytime and International: means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime
(except calls to indirect access numbers (which includes calling cards), dial-up Internet access and calls longer than 60
minutes). Hang up and re-dial before 60 minutes (local) and you won't be charged. Anytime and International also provides 300
inclusive minutes per month to the top 35 international destinations and a 25% discount on any further calls made
to those 35 destinations over this amount within the month. Hang up and re-dial before 30 minutes on international calls, whilst
in your inclusive minutes, and you won't be charged. Our Anytime and International call plan
costs £7.00 a month.
Mobile Bolt-on: Unlimited calls to UK mobile numbers, hang up and re-dial before 60 minutes and you won't be
charged. Mobile Bolt-on is available only to Anytime and Anytime and International call plan customers. Our Mobile Bolt-on
costs £5.00 a month.
Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09
and 118 consists of a 9.58p per minute access charge from John Lewis
Broadband, plus a service charge set by the company you called. For all John Lewis Broadband Phone pricing, please see our
Price Guide.
Standard Pricing
John Lewis Broadband Unlimited and John Lewis Broadband Phone. 12-month contract
John Lewis Broadband Unlimited costs £4.50 a month for the first 12 months, £11.00 a month thereafter.
John Lewis Broadband Phone costs £15.50 a month (including
Evening and Weekend calls). Additional call plans are available for an
additional monthly charge. See Price Guide for details.
John Lewis Broadband Fibre and John Lewis Broadband Phone. 12-month contract
John Lewis Broadband Fibre costs £13.00 a month for the first 12 months, £22.50 a month thereafter.
John Lewis Broadband Phone costs £15.50 a month (including
Evening and Weekend calls). Additional call plans are available for an
additional monthly charge. See Price Guide for details.
John Lewis Broadband Fibre Extra and John Lewis Broadband Phone. 12-month contract.
John Lewis Broadband Fibre Extra costs £19.50 a month for the first 12 months, £27.50 a month thereafter.
John Lewis Broadband Phone costs £15.50 a month (including
Evening and Weekend calls). Additional call plans are available for an
additional monthly charge. See Price Guide for details.
To find out more about our packages see the Buying Guide or for further information on pricing and charges see our Price Guide.
