Help and Support
In Outlook Express, go to Tools on the top bar and select Accounts...
Select the email account you want to check or edit and click Properties.
Your email account settings are split between 5 tabs: General, Servers, Connection, Security and Advanced.
Below we'll show you what's available on each tab.
If you make any changes, click OK to close the window.
On this tab you'll see the name of the account holder and email address (look below the screenshot if you're not sure what the settings should be).
- Name: This should be your name (or the name you'd like people to see when you send them email)
- Email address: This should the John Lewis Broadband email address you're editing
You can leave Organization and Reply address blank unless you have reason not to.
This tab shows your email server and login settings (look below the screenshot if you're not sure what the settings should be).
- Incoming mail server: For POP3, this needs to be mail.johnlewisbroadband.com, for IMAP this needs to be imap.johnlewisbroadband.com
- Outgoing mail server (SMTP): This should be relay.johnlewisbroadband.com
- Email username & password: Make sure you've entered the username and password for the email address you're setting up (I don't know what these are)
You can also switch on SMTP Authentication here, see our SMTP authentication for Outlook Express guide for help with this.
Use this tab to tell Windows Mail how to connect to the internet. Unless you use different connections (e.g. dial-up or mobile dongles), leave the checkbox unticked, which will grey out the rest of the page as shown in the screenshot.
Use the settings on this tab to encrypt or digitally sign your emails. This is not something we support so we can't offer any advice on this.
Unless you want to keep a copy of your email messages on our server, you shouldn't need to alter the settings on this tab.
If you're using an IMAP account, the Incoming server port number should 143, otherwise your settings should match the screenshot below.
Your email username and password
Your username is your email address and your password is the one you log in to this website with.
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