Help and Support
John Lewis Broadband is a trading name of the John Lewis Partnership, but the service is provided by Plusnet plc and the contract for these service is with Plusnet.
We know that privacy is very important to our customers.
We want you to understand why we need to collect personal information, how we use that information and to feel confident we’ll protect it.
Information collected for the provision of the John Lewis Broadband Service
Information collected for other John Lewis brands
We may collect your permission to receive marketing from other John Lewis brands operated by the John Lewis partnership when you sign up for, or otherwise use, the John Lewis Broadband service. We will share this information and your contact details with the relevant part of the John Lewis partnership. This part of the John Lewis partnership will be responsible for the marketing they carry out.
Access and updating your information
If you require another John Lewis brand to provide you with access to and to update the information they hold about you, you should contact them directly.
Having problems with your broadband connection?
Report a problem with your service. It's faster by text.
For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.
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If we've not been able to address your query through a support article please contact Customer support for further assistance.