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We’re refreshing a few things

On 7th October 2020, your broadband and line rental price will increase by 1.5%. We're also changing your terms, so that annual CPI price increases will apply to your broadband and line rental price from June 2021.

More about our Pricing and Terms changes

Help and Support

Summary: This guide will show you how to connect a computer running Windows XP to a wireless router supplied by John Lewis Broadband.

Before you begin

  • To follow these steps, you'll need to know the Wireless Name (SSID) and password for the router you're connecting to
  • For the purposes of this guide, the Wireless name used in the screenshots is JohnLewisWireless
  • You'll find the Wireless name and password for your router printed on the back or bottom
  • Some routers also include this information on a separate reference card
  1. Right click on the Wireless Connection icon at the bottom right side of your screen and select View Available Wireless Networks from the list.

    Right click on the wireless network icon and select View Available Wireless Networks.
  2. In a new window, you'll see a list of networks you can connect to. Find your router's Wireless name on the list and click Connect.

    Select your network and click Connect.
  3. You'll be asked for the Network Key. This is the Wireless key (or password) printed on your router. Enter the key in both boxes and click Connect.

    If you're having problems

    • Your wireless key is case sensitive, enter it exactly as shown
    • Watch out for 0, that's a number zero rather than a letter O
    Enter your wireless key.
  4. You're now connected to your wireless network. Open your web browser to start browsing!

If you want to check your connection, the wireless icon at the bottom right side of your screen shows what's going on. Hover your mouse over it to see details of the current status.

If you want to check your connection, the wireless icon at the bottom right side of your screen shows what's going on. Hover your mouse over it to see details of the current status.

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Use our Broadband troubleshooter to diagnose and fix the problem.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.