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We’re refreshing a few things

On 7th October 2020, your broadband and line rental price will increase by 1.5%. We're also changing your terms, so that annual CPI price increases will apply to your broadband and line rental price from June 2021.

More about our Pricing and Terms changes

Help and Support

Summary: This guide will show you how to connect a computer running Windows Vista to a wireless router supplied by John Lewis Broadband.

Before you begin

  • To follow these steps, you'll need to know the Wireless Name (SSID) and password for the router you're connecting to
  • For the purposes of this guide, the Wireless name used in the screenshots is JohnLewisWireless
  • You'll find the Wireless name and password for your router printed on the back or bottom
  • Some routers also include this information on a separate reference card
  1. Go to the bottom right side of your screen and left click on the wireless connection icon.

    In the box that pops up, click Connect to a network.

    Click the wireless icon and choose Connect to a network.
  2. You'll see a list of networks you can connect to. Find your routers Wireless Name on the list (see above if you're not sure) and click Connect.

    Select your network from the list and click Connect.
  3. You'll be asked for the network security key or passphrase. This is the Wireless key (or password) printed on your router. Enter the key and click Connect.

    If you're having problems

    • Your wireless key is case sensitive, enter it exactly as shown
    • Watch out for 0, that's a number zero rather than a letter O
    Enter your wireless key.
  4. When your computer connects, you'll be asked whether you want to save the wireless settings and use them automatically. Unless you have a specific reason not to, you should leave these boxes ticked and click Close.

    Choose your preferences and click Close.
  5. Next you'll be asked to choose a Location for your network. Click the appropriate option.

    Confirm your network location.
  6. Finally you'll see a summary screen confirming the option you chose in the last step, click Close.

  7. You're now connected to your wireless network. Open your web browser to start browsing!

If you want to check your connection, the wireless icon at the bottom right side of your screen shows what's going on. The bars indicate the signal strength. Hovering your mouse over the icon will show the name of the network you're currently connected to.

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Use our Broadband troubleshooter to diagnose and fix the problem.

Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.