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On 7th October 2020, your broadband and line rental price will increase by 1.5%. We're also changing your terms, so that annual CPI price increases will apply to your broadband and line rental price from June 2021.

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Help and Support

Summary: This guide will show you how to connect a computer running Windows 7 to a wireless router supplied by John Lewis Broadband.

Before you begin

  • To follow these steps, you'll need to know the Wireless Name (SSID) and password for the router you're connecting to
  • For the purposes of this guide, the Wireless name used in the screenshots is JohnLewisWireless
  • You'll find the Wireless name and password for your router printed on the back or bottom
  • Some routers also include this information on a separate reference card
  1. Go to the bottom right side of your screen and left click on the Wireless connection icon.

    Click the wireless connection icon.
  2. You'll see a list of networks you can connect to. Find your router's Wireless name on the list and click Connect.

    Select your network and click connect.
  3. You'll be asked for the network security key. This is the Wireless key (or password) printed on your router. Enter the key and click OK.

    If you're having problems

    • Your wireless key is case sensitive, enter it exactly as shown
    • Watch out for 0, that's a number zero rather than a letter O
    Enter your wireless key.
  4. Next you'll be asked to choose a Location for your network. Choose the appropriate option by clicking on it.

    Choose a location for your network.
  5. You may be asked to Create a Homegroup (this is only needed if you want to use the Homegroup feature with other Windows 7 computers connected to your router).

    • If you're not going to use the Homegroup feature (you can always set it up at a later date if you wish) click Cancel to finish the setup process
    • Otherwise, follow the onscreen steps to set up your Homegroup and click Next
  6. You're now connected to your wireless network. Open your web browser to start browsing!

If you want to check your connection, the wireless icon at the bottom right side of your screen shows what's going on. The bars indicate the signal strength and you can hover your mouse over the icon to see the name of the wireless network you're currently connected to.

If you want to check your connection, the wireless icon at the bottom right side of your screen shows what's going on. The bars indicate the signal strength and you can hover your mouse over the icon to see the name of the wireless network you're currently connected to.

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