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We’re refreshing a few things

On 7th October 2020, your broadband and line rental price will increase by 1.5%. We're also changing your terms, so that annual CPI price increases will apply to your broadband and line rental price from June 2021.

More about our Pricing and Terms changes

Help and Support

Summary: This guide will show you how to connect a Mac running OS X to a wireless router supplied by John Lewis Broadband

Before you begin

  • To follow these steps, you'll need to know the Wireless Name (SSID) and password for the router you're connecting to
  • For the purposes of this guide, the Wireless name used in the screenshots is JohnLewisWireless
  • You'll find the Wireless name and password for your router printed on the back or bottom
  • Some routers also include this information on a separate reference card
  1. Click the Wireless icon at the top right side of your screen.

    Click the wireless connection icon.
  2. Now you'll see a list of networks you can connect to. Select your router's Wireless name.

    If Wi-Fi is off, you'll need to select Turn Wi-Fi On (or Turn Airport On if you're using an older version of OS X) to see the list.

    Find your router on the list of available networks and click it.
  3. You'll be asked for the password. This is the Wireless key (or password) printed on your router. Enter this and click OK.

    With older versions of OS X, you may also need to choose a Wireless Security type. If this is the case select WPA Personal.

    If you're having problems

    • Your wireless key is case sensitive, enter it exactly as shown
    • Watch out for 0, that's a number zero rather than a letter O
    Enter your wireless key.
  4. You're now connected to your wireless network. Open your web browser to start browsing!

If you want to check your connection, the wireless icon at the top right side of your screen shows what's going on. The bars on the icon indicate the signal strength. Clicking the wireless icon will show the name of the network you're currently connected to.

Check your connection details by clicking the Wireless Icon

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Service Status

For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site.